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The new 'heartbeat' delivers quantifiable, representative data, quickly, so when things go wrong, we can rectify the situation sooner. Gathering information via this forum, support tickets or social media is helpful but with such a huge quantity of users, is not a small undertaking. The new CCleaner heartbeat reports only non-personal, absolutely non-identifiable usage information for the purpose of improving CCleaner. This could be, the percentage of users who have experienced a crash, or are using scheduled cleaning.įirst and foremost, being able to detect usage patterns across our entire user base allows us to act more quickly when things go wrong. We value your input and want to acknowledge your concerns around the changes to active monitoring (heartbeat). I posted some feedback in that same thread on how my CCleaner Portable v5.45 is behaving, but as far as I can tell my setting at Options | Monitoring | Enabled Active Monitoring remains disabled after CCleaner is closed and I can't see any obvious signs that the 32-bit CCleaner executable (ccleaner.exe) is still loaded in memory after the interface is closed or that any tasks associated with CCleaner were created in my Task Scheduler.ģ2-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * NS v22.14.2.13 * CCleaner Portable Thanks for your patience while we work towards a resolution.
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In the meantime, to disable all monitoring, please close all CCleaner processes via the Task Manager. Please bear with us while our product and development teams work on this.
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This option covers both checking for updates and the new heartbeat.Īfter listening to your concerns, we have reviewed how this feature has been implemented and we agree that there are areas for improvement. That process is controlled via the Enable Active Monitoring checkbox. The heartbeat has been added to an existing CCleaner process called 'CC Monitor'. , compared to the previous versions, which one could stop either of these processes from running, and not allow Piriform to collect data from your computer constantly.īasically Piriform needs to Notify Users, when they initially install the latest version of CCleaner, or it will continue to monitor and track what you are doing on the computer.As mentioned above, there are several posts at the CCleaner forum and from what I've read, no posts by any developers / employees, so I'm beginning to think this is by design and not a bug.Īvast/Piriform employee Paul Piriform posted a comment today (2) about changes in CCleaner v5.45 in Ron2017's thread Piriform Personal Security Concern with CCleaner Latest v. This also is a change in the functionality of CCLeaner, and Users have not be notified when installing the latest version, that Piriform will be constantly monitoring your systems, and collecting data.īoth of these aspects, are a change in the CCleaner v. You are now forced to allow Piriform to collect data from your system, and there is no way to stop this, unless you remove the application.Ģ.) I also noticed that now CCleaner dose not shut down/close when you exit out of the application, it still shows the application to run, and there is no way to stop the latest version from constantly monitoring/running unless you forcibly terminate the application. This is just one of many similar posts.ġ.) Under ""Options" then "Privacy" setting, Piriform, has removed the option to NOT collect information when using CCleaner off of users computers. Here is some more info that is from Piriform forums. I didn't have problems with the older version, but you cannot lower this to your taskbar or it appears to shutdown, you can check to allow in notification area and still see it, and now my recycle cleaner will no longer work. Here Are All Edition Direct Download Links: Added more detailed reporting for bug fixes and product improvements
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However, still someone want to use CCleaner: Let us Speed Up the Search for Alternatives or Show your Interest or Contribute to Improve Bleachbit or similar tools. Too Sooner not later : CCleaner will end up like TuneUp Utilties! Its a shame that Avast changed Windows cleaning method and included heartbeat method similar to data collection from MS Windows Update.